Storage Ruislip Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Ruislip provides storage, removal, collection, delivery and associated services. By placing a booking with us, using our services, making payment, or allowing our staff to carry out work at your property or a property you control, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not use our services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation requesting or paying for our services, or on whose behalf a booking is made.
Services means any storage, removal, packing, unpacking, handling, transport, collection, delivery or related services supplied by us.
Goods means the items and belongings which are the subject of our services.
Contract means the agreement between Storage Ruislip and the Client, comprising these Terms and Conditions and the details confirmed in writing at the time of booking.
Scope of Services
Storage Ruislip provides domestic and commercial storage and removal services, including packing, loading, transport, unloading and short or longer term storage. We may also provide additional services such as supply of packing materials, dismantling and reassembly of certain items, and waste removal where agreed in advance.
The exact scope of services for each job will be as set out in our quotation and any written booking confirmation issued to you. Any service not expressly included in the quotation or booking confirmation will be considered an additional service and may be subject to additional charges.
Booking Process
All bookings are subject to availability and are not confirmed until we issue written confirmation. We may require details of the collection and delivery addresses, property access, parking arrangements, the nature and approximate volume of goods, and any special handling requirements.
Quotations are normally based on the information you provide. It is your responsibility to ensure that information supplied is accurate and complete. If upon arrival we find that the work required differs materially from what was described, we may revise the quotation, charge additional fees, or if necessary decline to perform some or all of the services.
We may request a site visit or remote survey before confirming a quotation for larger or more complex removals or storage consignments. Any such survey does not relieve you of the obligation to inform us of any significant additional items, access issues or risks that arise after the survey but before the service date.
By confirming a booking, you warrant that you are the owner of the goods or have full authority from the owner to enter into this contract, and that there is suitable access and permission for us to provide removal or storage services at the addresses specified.
Quotations and Pricing
Unless stated otherwise, quotations are expressed as a fixed price based on the details supplied, or as an hourly rate plus any additional charges agreed. Quotations will normally specify whether parking, congestion charges, tolls, ferry charges, or other access costs are included or charged separately.
We reserve the right to revise or withdraw a quotation at any time before a booking is confirmed. After a booking is confirmed, we may adjust the price if:
There are changes to the services requested or the information originally provided was incomplete or inaccurate.
The work is delayed or extended due to circumstances outside our reasonable control, including but not limited to waiting time for keys, restricted access, or failure to have goods ready for removal.
There are additional flights of stairs, long carrying distances, or access restrictions that were not disclosed at the time of quotation.
Any price change will be communicated to you as soon as reasonably practicable. Where the change is substantial, you may cancel the services by written notice, subject to any applicable cancellation charges incurred up to that point.
Payments and Deposits
We may require a deposit to secure a booking. The amount and due date of the deposit will be set out in your quotation or booking confirmation. We are under no obligation to hold a date or carry out services until the required deposit has been received in cleared funds.
Unless agreed otherwise in writing, the balance of any charges is payable no later than on commencement of the services, or for storage services, on or before the start date of the storage period. Ongoing storage fees are normally payable in advance for each storage period as specified in our documentation.
We accept payment by the methods stated in our documentation from time to time. You are responsible for ensuring that payments are made in full and on time. If payment is not received when due, we reserve the right to:
Withhold or suspend services.
Refuse to release stored goods until all outstanding balances, charges and reasonable costs of enforcement have been paid.
Charge interest on overdue amounts at a reasonable commercial rate until payment is made in full.
Changes and Cancellations by the Client
If you wish to change your booking, you must notify us as soon as possible. We will endeavour to accommodate reasonable changes, such as date, time or service scope, but this cannot be guaranteed and may result in additional charges.
If you cancel your booking, the following cancellation terms may apply, unless stated otherwise in your quotation or booking confirmation:
Cancellation more than seven days before the service date: any deposit may be refunded in whole or in part at our discretion, less any non-recoverable costs.
Cancellation between seven days and forty eight hours before the service date: we may retain all or part of the deposit, or charge up to fifty percent of the quoted price.
Cancellation less than forty eight hours before the service date or on the day of service: we may charge up to one hundred percent of the quoted price.
For storage contracts, early termination of a fixed storage period may not entitle you to a refund of unused storage fees unless such a refund is expressly agreed in writing.
Changes and Cancellations by Storage Ruislip
We will use reasonable efforts to perform the services on the dates and times agreed. However, all dates and times are estimates and subject to factors beyond our control, including traffic, weather, mechanical breakdown, staff illness, and delays caused by third parties.
If we need to change or cancel your booking, we will notify you as soon as reasonably practicable and offer an alternative date or a refund of any prepaid charges for services not yet performed. We are not liable for any indirect or consequential loss arising from such change or cancellation, save where required by law.
Client Responsibilities
You are responsible for:
Ensuring that the property is accessible and safe for our staff and vehicles, including securing any necessary permissions and parking arrangements.
Packing and labelling goods properly where packing is not included in our services.
Removing or securing any fixtures, fittings or equipment that may be damaged during normal removal operations.
Ensuring that all goods to be moved or stored are legally owned or that you have authority to move or store them.
Complying with all relevant laws, regulations and restrictions relating to the goods, the properties and the use of our services.
We may refuse to move any item that in our reasonable opinion is unsafe, prohibited, or may cause damage to our staff, vehicles, storage facilities or other goods.
Prohibited and Restricted Items
You must not submit for removal or storage, and we will not accept liability for, any of the following unless expressly agreed in writing:
Dangerous, hazardous or explosive materials, including gas cylinders, flammable liquids, chemicals or toxic substances.
Perishable goods, plants or animals.
Cash, securities, precious metals, jewellery, antiques of high value, fine art, or other items of exceptional value.
Illegal goods or substances, including items whose possession, transport or storage is prohibited by law.
If such items are moved or stored without our knowledge or consent, you will be fully responsible for any resulting loss, damage, claims, penalties or costs.
Waste Regulations and Disposal
Waste removal and disposal services are only provided where specifically agreed in advance. We will handle and dispose of waste in accordance with applicable waste management laws and regulations.
You must accurately describe any waste to be removed, including any materials that may be hazardous or require special handling. We may decline to remove any waste which we reasonably suspect to be hazardous, contaminated, or improperly described.
You must not place hazardous, clinical, chemical, electrical or electronic waste into general waste for removal. Failure to comply with this requirement may result in additional charges for specialist handling, disposal costs, and any fines or penalties imposed by authorities.
We are not responsible for any items left behind that you intended to dispose of but did not clearly identify as waste at the time of service.
Liability and Insurance
We will exercise reasonable care and skill in providing our services. However, our liability for loss of or damage to goods is subject to the limitations set out in this section.
We are not liable for loss or damage arising from:
Normal wear and tear, or minor cosmetic damage such as small scuffs or scratches.
Inherent defects or pre existing damage in goods, including weak or brittle items, or items assembled or packed by you.
Weather conditions, acts of nature, or other events beyond our reasonable control.
Poorly packed or unprotected goods where packing was not carried out by us.
Electrical or mechanical derangement of appliances, equipment or instruments unless caused by physical external damage due to our negligence.
Loss or damage where you have failed to provide accurate information about the goods or the nature of the services required.
Our total liability for any one claim or series of related claims arising out of the same event will, to the fullest extent permitted by law, be limited to the lower of the cost of repairing or replacing the affected goods, or a reasonable cap based on the charges you have paid for the services giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
You are advised to arrange suitable insurance cover for your goods during removal and storage, including transit risks and accidental damage, particularly for items of high value or fragility.
Claims and Complaints
Any visible loss or damage to goods or property must be reported to us as soon as reasonably practicable and in any event within a reasonable time after completion of the services or after you become aware of the issue. You should provide details of the items affected, the nature of the damage, photographs where possible, and any supporting documentation.
Failure to notify us within a reasonable period may affect our ability to investigate and may limit or invalidate any claim, to the extent permitted by law.
We will investigate complaints promptly and aim to resolve them in a fair and reasonable manner in accordance with these Terms and Conditions and applicable law.
Storage Terms
Where goods are stored with us, they will be stored in facilities or containers selected at our discretion. We may move goods within our facilities for operational or safety reasons without notice, provided that the standard of storage remains broadly equivalent.
You must not enter storage areas without our permission. Visiting arrangements, where available, are subject to our security procedures and opening hours.
If storage charges remain unpaid for a prolonged period, we may, after giving reasonable notice, exercise a lien over the stored goods and ultimately sell or dispose of them to recover unpaid charges and reasonable costs associated with their sale or disposal. Any surplus after deduction of charges and costs will be held for you.
Access and Parking
You are responsible for ensuring that adequate parking and access are available for our vehicles at both collection and delivery locations. This may include arranging permits or temporary parking permissions where required.
Any parking fees, fines or penalties incurred as a direct result of inadequate or restricted parking arrangements at your properties may be charged to you. We may refuse to carry out services where access is unsafe or severely restricted, and you may still be liable for all or part of the quoted charges.
Data Protection
We will collect and use your personal information only to the extent necessary to process bookings, provide services, manage accounts, and comply with legal obligations. We will take reasonable measures to safeguard your information and will not sell or disclose it to third parties except as required to provide the services or as required by law.
Force Majeure
We are not liable for any delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to adverse weather, accidents, road closures, strikes, civil unrest, acts of terrorism, or interruptions to utilities or transport.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, subject to any rights you may have as a consumer to bring proceedings in your local court where applicable law so permits.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between Storage Ruislip and the Client in relation to the services and supersede any prior representations, understandings or agreements, whether oral or written.
No variation of these Terms and Conditions shall be effective unless made in writing and agreed by an authorised representative of Storage Ruislip.
